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Open 24av Privacy Policy for Malaysia

This Privacy Policy explains what we collect when you open your account, sign in, or contact us, and how we use it to run your profile, verify access…

Data useCookie settingsRecord retentionLocal law

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Explore Data Use and Retention

24av Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect account details, device data, cookie signals, and transaction records only for the purposes described here. That covers login checks, fraud checks, audit trails, support replies, and the records we need to meet legal duties. When you use Touch 'n Go, GrabPay, Boost dan FPX,

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we may store status codes, reference numbers, and timestamps so we can trace a transfer if you ask us to check it. We do not keep personal data longer than needed for the reason it was collected. After that, we delete it or turn it into
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records that no longer identify you, where local law allows. If you ask for access, correction, or deletion, the result depends on local law and on the records we are allowed to hold. We also limit who can reach those records, and only staff with a
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real job need can open them.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Browse Policy Contact Paths

If you want to ask about access, correction, deletion, or a cookie setting, contact us through the paths below.

Privacy email Write to [email protected] for access, correction, deletion, or a cookie question. We will check the account record, ask for any identity proof we need, and answer with the steps available under local law.

In-app chat Use in-app chat when you need a quick route for a privacy request tied to your account. We can link the request to recent login activity and tell you which record we are checking.

Written request Send a written request if email is not convenient. Add your name, account email, and the change you want, and we will match it to the right record before we act.

STORAGE AND ACCESS

Explore How We Handle Data

We keep only the details needed to open your account, verify access, and answer policy requests.

Data capture

We collect the fields you submit, device basics, login events, and transaction references needed to run your account and keep a record of what happened if you ask us to check it.

Cookie use

Cookies store session state, remember language choice, and help us spot repeated sign-in problems. If you clear them, some page settings may reset until you log in again.

Account security

We review login attempts, password resets, and device changes to protect your account. If something looks unusual, we may ask for a fresh check before we change personal settings or release records.

Retention

We keep records for the time needed for the reason they were collected, then archive, redact, or delete them where local law allows. Some logs stay longer if a legal duty asks for it.

Contact route

Use the privacy email or in-app chat for access, correction, or deletion requests. Tell us the account details you want checked so we can find the right record without delay.

Change request

If you want to change consent, update details, or question a past disclosure, we will process the request after identity checks and explain any part we cannot change under local law.

Open Common Privacy Questions

These questions cover what we store, why we keep it, how cookies work, and how you can ask for access or correction. We answer in plain English so you can see what is recorded, what you can change, and where local law sets the boundary. If a request depends on your account record or a legal duty, we will tell you what happens next.

We collect the details you submit, device and browser signals, login logs, and transaction references that help us run your account, protect access, and answer a question about a past event. We do not need more than that.

Yes. Send an access request through our privacy email or chat path, and we will check what can be shown. Where local law limits release, we will explain the reason and the part we can share.

Cookies remember session state, language choice, and page settings, and they help us detect repeat sign-in problems. If you clear them, you may need to log in again and reset some preferences.

We keep records for the time needed for the reason they were collected, then remove or de-identify them where local law permits. Some logs stay longer when a legal duty or dispute needs them.

Use the privacy email or in-app chat to ask for correction, deletion, or a consent change. Include the account details you want checked so we can match the request to the right record.

Yes. Access, correction, deletion, and disclosure requests depend on local law and are available where local law permits. If a rule limits the outcome, we will tell you what we can still do.

Only when needed to run the account, provide technical services, meet a legal duty, or protect against misuse. We try to share the smallest set needed and keep contracts tight.

Open 24av Privacy Policy for Malaysia

Browse Policy Contact Paths

Explore How We Handle Data

Data capture

Cookie use

Account security

Retention

Contact route

Change request

Open Common Privacy Questions

01 What data do you collect from me?

02 Can I ask to see my data?

03 How do cookies affect my account?

04 How long do you keep records?

05 Who can I contact to change my data?

06 Does local law affect my request?

07 Do you share my data with others?

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